To initiate Return / Exchange of a product purchased directly from www.pearlseven.com, the customer needs to email us on firstname.lastname@example.org within 10 days from date of Purchase.
Once the customer care team confirms the return, the Customer has to courier the product back to www.pearlseven.com on the following address, Pearl 7 Industries, C-49 Sector 88, Noida - 201301, Uttar Pradesh
Once the return is received to the above-mentioned address, Product will be processed to a Quality Check. Once the product is confirmed unused, refund will be initiated for the Product returned.
The customer must ensure that the return package is placed inside tamper-proof packaging and addressed correctly.
Pearl 7 is not liable to any loss which might happen during transit of return from Customer.
In this case, the freight charges will be borne by the customer himself.
The returned product must be in its original condition*. *Original condition means that the product must be in its authentic form as was received by the customer from www.pearlseven.com.
Once the product is returned to www.pearlseven.com, we will initiate the refund process. This process usually takes up to 2 business days. The exchange or refund for the product will be initiated by www.pearlseven.com upon receiving a confirmation from the service center regarding the quality of the product received.
Any amount to be refunded will take a minimum of 7 to 10 business days* from the date that the returned product is inspected and passed by the quality control team at the service center. The amount will be refunded to the same account from which the payment was originally received by www.pearlseven.com.
All 'cash on delivery' refunds will be processed through RTGS/NEFT by requesting customer to share their bank details in the format shared by www.pearlseven.com. All prepaid order amount will be refunded to the same account from which the payment was originally received. In the case of an exchange, any extra difference to be paid will be borne by the customer.
Any returned product that does not adhere to the quality guidelines administered by the www.pearlseven.com service center will not be eligible for an exchange or refund and will be sent back to the customer in the same condition as it was received by www.pearlseven.com, on a 'to pay' basis.
In the case of any dispute, www.pearlseven.com will only be liable to refund the entire payment received from the customer for the specific purchase, upon receiving the returned product in the original condition*, and not be liable for compensation in any other form. Pearl 7 reserves the right to modify and/or change the terms of this policy without any prior notice.