Refund policy
Returns within 10 days
You can ask for a return within 10 days of delivery.
How to start a return
- Sign in to your account on www.pearlseven.com.
- Go to My Account > My Orders, choose the product and click "Request Return".
- Our team checks the request and our courier partner picks the parcel up from your address.
You can also email care@pearlseven.com with your order number. If our courier partner cannot pick up from your PIN code, please send the parcel to: Pearl 7 Industries, C-49, Sector 88, Noida 201301, Uttar Pradesh.
Condition of the product
The product must be unused, unwashed, with all tags and its original packaging, and sent back with the invoice. Please pack it securely.
Items we cannot take back
Caps and thermals cannot be returned, unless our team accepts a valid reason.
No exchanges
We do not offer exchanges. If something does not work for you, return it and place a new order.
Return fee
The return fee is ₹250 for the first product plus ₹100 for each additional product returned from the same order (same parcel). It is deducted from your refund.
| Products returned from one order | Return fee |
|---|---|
| 1 product | ₹250 |
| 2 products | ₹350 (₹250 + ₹100) |
| 3 products | ₹450 (₹250 + ₹100 + ₹100) |
| Each extra product | + ₹100 |
There is no return fee if the product you received was damaged, defective or wrong.
Your refund
Once the product reaches us, it goes through a quality check. If it passes, the refund is processed within 5–7 working days.
- Prepaid orders: refunded to the original payment method.
- COD orders: refunded to your bank account by NEFT. We will email you for your bank details.
The refund is the amount you paid minus the return fee. For example, a ₹2,999 prepaid order with one product returned is refunded ₹2,749.
The time the money takes to show in your account depends on your bank or payment provider. A product that fails the quality check is not refunded and is sent back to you.
Cancelling an order
You can cancel an order before it is dispatched, by emailing care@pearlseven.com with your order number. You get back everything you paid online (for COD orders, the ₹250) within 5–7 working days. Once an order is dispatched it cannot be cancelled. If you refuse the parcel at delivery, it is treated as a return to origin (RTO): COD orders get no refund (the ₹250 is kept as the return fee), and prepaid orders are refunded minus the return fee.
Questions
Email care@pearlseven.com with your order number. Please note that we do not reply on WhatsApp.
In case of a dispute, Pearl 7 is liable only to refund the amount received for that order, once the product has been returned and has passed the quality check. Pearl 7 may update this policy from time to time; the version on this page applies to your order.
