Does Pearl 7 run sales or discounts?
No. We don't run sales or discount campaigns. Our prices are genuine and stay the same all year.
Why does a product sometimes show a special price?
Only when a style is down to its last 1–2 sizes. We give those remaining pieces a special price so they find a home.
What if an item I bought gets a special price later?
If you bought the same item in that size within 30 days before the special price started, email us at care@pearlseven.com with your order number. We'll send you a gift code for the price difference, to use on your next order.
Is it safe to order online?
Absolutely. At Pearl 7, we use industry-standard Secure Sockets Layer (SSL) technology to protect your personal data. All sensitive information — including your name, address, and payment details — is encrypted before being transmitted.
Our security includes:
Authentication: Ensures your data is sent to the correct secure server.
Encryption: Prevents anyone from reading your data while it’s in transit.
Data Integrity: Confirms the information has not been altered during transfer.
Your privacy and online safety are our top priority.
Will you price match my item?
No. Our prices are fixed and genuine, so we don't offer price matching.
Where can I find a size guide?
Each product page includes a Size Guide tab that helps you choose the perfect fit.
Why can’t I find my size?
If your size doesn’t appear in the drop-down list, it means the item is currently out of stock. We restock frequently, so please check back soon — new arrivals are updated regularly on our website.
Why does nothing happen when I click “Buy Now”?
This may be a temporary connection issue. Please refresh the page, clear your browser cache, and make sure pop-ups and cookies are enabled.
Do I have to pay a delivery charge?
No. Shipping is free on every order, prepaid and Cash on Delivery alike.
How does Cash on Delivery (COD) work?
You pay ₹250 online at checkout and the balance in cash when your parcel is delivered. COD is available on every PIN code where our courier partner, Delhivery, offers cash on delivery.
What happens if I am not available or refuse the parcel?
The parcel comes back to us (RTO). For COD orders there is no refund: the ₹250 paid online is kept as the return fee. For prepaid orders we refund the amount paid minus the return fee (₹250 for the first product plus ₹100 for each additional product).
How long will my delivery take?
All orders are dispatched within 24–48 hours (excluding Sundays and public holidays). Delivery times vary depending on your location, and you’ll receive tracking details once your order is shipped.
You can also track your order on our Order Tracking page.
Can I change my address after placing an order?
We’re unable to modify the delivery address once the order has been confirmed. Please double-check your details before completing your purchase.
Why has my order not been dispatched yet?
In rare cases, dispatch may be delayed due to stock replenishment or payment confirmation. If your order cannot be fulfilled, it will be cancelled and you’ll receive a full refund.
Will this item come back into stock?
We can’t guarantee exact restock dates, but our inventory is updated daily. Please check the product page again soon.
Why has my order been cancelled?
Occasionally, an order may be cancelled if stock becomes unavailable or if payment wasn’t successfully processed. You will not be charged for cancelled items, and if a charge occurred, it will be refunded promptly.
Can I exchange my order?
We don't offer exchanges at the moment. If something doesn't work for you, you can return it and place a new order.
How do I return my order?
Within 10 days of delivery, sign in to your account on www.pearlseven.com and request the return from My Orders, or email care@pearlseven.com with your order number. Once approved, our courier partner picks the parcel up from your address. Please include the invoice and the original packaging.
Is there a return fee?
Yes: ₹250 for the first product plus ₹100 for each additional product from the same order (2 products ₹350, 3 products ₹450). It is deducted from your refund. There is no fee if the product you received was damaged, defective or wrong.
How long will the return take?
Once the product reaches us, it goes through a quality check, and approved refunds are processed within 5–7 working days. The money may take a few more days to show, depending on your bank or payment provider.
Can I cancel my order?
Yes, before it is dispatched: email care@pearlseven.com with your order number and we refund everything you paid online within 5–7 working days. Once an order is dispatched it cannot be cancelled; a parcel refused at delivery is treated as a return to origin (see above).
Can’t find what you’re looking for?
Email is the best way to reach us: care@pearlseven.com. Please mention your order number so we can help you faster.
Please note: we do not reply on WhatsApp.
Agencies and business partners: retail@pearlseven.com or +91 89208 31204.
