Return, Exchange & Refund Policy

At Pearl Seven, we strive to ensure your complete satisfaction with every purchase made through www.pearlseven.com. If, for any reason, you wish to return or exchange a product, please follow the process outlined below.

Return & Exchange Process

To initiate a Return or Exchange, please visit the following link:

Return & Exchange

or email us at care@pearlseven.com within 7 days from the date of purchase.

Once our customer care team verifies and approves your request, our courier partner will arrange a pickup from your address. Please ensure that the product is securely packed in tamper-proof packaging.

Product Condition

Returned products must be in their original condition — unused, unwashed, and with all original tags and packaging intact.

Original condition refers to the state in which the item was received from www.pearlseven.com.

Return Shipping & Handling

A reverse shipping fee of ₹275 and a handling charge of ₹75 per product will be deducted from the refund amount.

Quality Check & Refund Timeline

Once the returned product is received at our facility:

• It will undergo a quality inspection.
• Upon approval, a refund or exchange will be initiated within 2 business days.
• Refunds typically take 7–10 business days from the date the product passes the quality check.
• The amount will be refunded to the original mode of payment used during the purchase.

For Cash on Delivery (COD) orders, refunds will be processed via NEFT/RTGS to the customer’s bank account. Customers will be requested to share their bank details in the prescribed format shared by www.pearlseven.com.

Special Price Products

Products purchased under special prices, promotions, or discounts are not eligible for regular return or exchange.

However, if the customer provides a logical and valid reason, and if it aligns with cost feasibility, Pearl Seven may consider an exceptional return or exchange at its discretion.

Non-Returnable Items

The following items are strictly non-returnable and non-exchangeable:

• Caps
• Thermals

Disputes

In case of any dispute, www.pearlseven.com shall only be liable to refund the amount received for the specific order, upon successful return and quality clearance of the product. No other compensation will be applicable.

Pearl Seven reserves the right to modify or update this policy at any time without prior notice.